We cover 7 Days Replacement Guarantee for all physical products sold on Othoba.com.
Requirement for a valid return:
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions met (check out below)
Valid conditions and reasons to return an item:
- Delivery of wrong product
- Delivery of defective product
- Delivery of the products with missing parts
- Incorrect content on website
The following products cannot be returned:
- Skincare, Cosmetics & Perfumes
- Personal hygiene items such as earrings, wigs and combs
- Consumables such as cigars and beverages
Return/ Replacement Guarantee may not apply in any of the following conditions:
Damages due to misuse of product
Incidental damage due to malfunctioning of product
Any consumable item which has been used or installed
Innerwear, lingerie, socks and clothing freebies
Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on Othoba.com.