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FAQ

What is trendoma.com?
Answer:  Trendoma.com is the leading Business to Consumer e-commerce site. It is an online retail & wholesale that enables anyone from anywhere in Bangladesh and from around the world to purchase different items/products through online.


How does it work?


Buying or selling on Trendoma is a simple process. All that you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today!
1.    Click Login/Join button on the right top corner of the homepage.
2.    Click Create a new account (in desktop) or I am a new customer (on your mobile device) under the new member section.
3.    Fill up the form to complete the registration.

Do I need a separate account to buy or sell?
   No. You only need one account in order to buy and sell.


I forgot my password? Can I reset it?
To retrieve your password, click here  or go to the Login page and click on Forgot Password?. You will be asked to fill in and submit your email address. After doing so, you will receive an email which enables you to reset your password.
Can I change my email address?
Yes. You need to:
 1.    Login to your Trendoma account and click My Account located at the right top corner of the homepage.
 2.    Then click Account Settings from the left hand selection of your screen.
 3.    Finally click Change Email located at the bottom right of the page to change your email address.


I can't register on the website
1.    Make sure that you don't already hold a Trendoma account, retrieve your login details here or contact us here if you want help.
2.    Make sure you have filled out all required fields on the registration page.
3.    Click on Register and take a look at the information highlighted in red to be changed or filled.
4.    Once the registration form is filled out and submitted, an email notification will be sent to your email account with a link to validate your account. Please access your email to validate your account.
•    If you continue to experience problems, please send an email including your phone number to info@trendoma.com . We will call you back ASAP and walk you through the registration process.


Is my info safe?
•    YES. We strictly maintain our customer confidentiality policy and DO NOT at any circumstance share personal information with any other third party.

What kind of products can I sell on Trendoma?
Trendoma has more than 30 product categories! Computers, Laptops, Electronic accessories, Jewelries, Watches, Books, Home & Living… anything you have can be sold on Trendoma, as long as it can be legally sold in the country.
 
I'm a wholesaler/retailer – can I buy from you in bulk?
YES.  As a wholesaler you can buy in bulk quantity from us. In that case email your order at info@trendoma.com. Someone from our customer care team will get in touch with you personally for assistance on ordering process.

How do I find an item on Trendoma?
•  There are two easy steps to find a product of your choice on Trendoma.
•  Method A - Explore Categories
If you are not sure of what product you want to buy or if you simply want to explore the range of items on Trendoma, you can browse the list of categories on the homepage. Then select the subcategory to view multiple products from multiple sellers. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, click on the product name to view more details.
•  Method B - Search Box
If you are sure of what product you want to buy, simply go to the search box on the homepage, enter a few words describing what you are looking for, and click Search. A search results page of Trendoma listings will be displayed. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, click on the product name to view more details
How do I buy on Trendoma?
•   Please review the section above to find a product of your choice.
•   Then click on the product name to view more details (price, size, color and condition etc.).
•   Once you are sure you want to buy, click Buy from seller (in your desktop) or Buy (in your mobile device) to proceed to the checkout. Review the price and the shipping cost before completing the purchase.
•   Finally, click Checkout (in your desktop) or Confirm your Purchase (in your mobile device) to place an order with the seller.
•   You will then need to validate your order, which you can do by two methods:
•    You will receive an SMS with a code. Go into My Account in Trendoma’s website. Choose the product you bought in the Purchases section. Choose to Validate Order. Please put the code in the validation box to confirm your purchase.
•    You will also receive an email with a link. Click on Order Confirmation in the email in order to confirm your purchase.
•    Once you have validated your purchase, the seller will contact you to arrange delivery.

What you should do?
•    Contact the seller
•    Arrange delivery or a location and time to pick up
•    Meet and pay for the product
•    Rate your seller and enjoy your product!
When will I get my product after I place an order?
After you place your order, you will receive a confirmation email. Be proactive, contact the seller and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. The shipping price should be displayed at the time of purchase. You can always contact our Customer Service Team by clicking here.


How much do I pay for shipping?
When you have selected a product you are interested in, you can check the shipping rate by using the Shipping function located beneath the Buy from Seller button. Enter your location and then you will get the shipping methods that reach your location, with the corresponding shipping rate. If you want to get more detailed shipping information about the particular seller, you can click on the Shipping and Payment tab below.
Alternatively, please make sure that you are logged in and click Buy from Seller and check for the available shipping methods under select my delivery.
Are your prices negotiable?
Prices are fixed and non-negotiable.


Are there any hidden costs apart from the product price and shipping charges?
No. You will only need to pay the price of the product and delivery charge if you want to get home delivery for your order.

How do I make payment?
For more information on available payment methods and security questions, please click here.
Is using credit/debit cards safe on trendoma.com?
YES. We are a Government approved site and are among the leading e-commerce web portals in this country. We maintain a strict customer confidentiality policy.  We guarantee 100% safety over using your credit and debit cards. We divert a customer’s payment request to online banking system. It’s as safe as when you charge your card to any card payment machine.


Why my card payment is failing?
 You’re Card payment fails because of the reasons below –
•    You have entered your ATM Pin ( Asked for I-pin from your Bank, not all bank need I-pin)
•    Your card is not online activated
•    Your Bank does not support online Transaction.
•    2 Factor Authentication may be a reason please ask your bank
 
 Why should I subscribe to trendoma.com newsletter?
Trendoma.com frequently comes up with exclusive bonus and discount offers exclusively for www.trendoma.com members. Through subscription to our newsletter, you shall get regular updates on our latest offers and discounts on a range of packages.


How do I log in using Facebook?
To sign in using Facebook,
•    First login to your Facebook account.
•    Visit www.trendoma.com and click on Shop Now  using Facebook button.
•    Allow access to your Facebook information
•    You will be automatically redirected to Trendoma.com site.